Outdesk.io Privacy Policy




Last Updated: 2025





1. Introduction





 Nestor Joel López Loyola, doing business as Outdesk.io (“Outdesk.io”, “we”, “our”), 
 located at José Ma. Iglesias 302, Chapultepec Oriente, 58280 Morelia, Michoacán, México, 
 provides virtual receptionist, call answering, and automation services. 
 This Privacy Policy explains how we collect, use, store, and protect your personal information.





By using our website, services, or submitting information, you agree to this Privacy Policy.





2. Contact Information




For privacy-related requests, contact us at: [email protected]





3. Information We Collect






• Full name


• Business name and details


• Email address


• Phone number


• Billing information (processed securely through Stripe; we do not store full card numbers)


• Call recordings, call logs, transcripts, voicemail


• AI chat logs and lead messages


• Website activity via cookies and tracking pixels


• IP address and device metadata







4. How We Use Your Information






• Service activation and delivery


• Customer support and account management


• Billing and subscription management


• CRM usage through GoHighLevel


• Improving service quality and performance


• Marketing, analytics, and retargeting


• Legal compliance and fraud prevention







5. Third-Party Services




We share data only with necessary integrated platforms, including:






• Stripe (payments)


• GoHighLevel (CRM and communications)


• Meta Pixel (analytics and advertising)


• QuestBlue (telecom services)


• WhatsApp (communication)






These third parties maintain their own privacy policies and compliance standards.





6. Cookies and Tracking Technology





 Our website uses cookies and tracking technology such as Meta Pixel and Google tools 
 to improve performance, personalize experiences, and analyze usage. 
 You may disable cookies in your browser settings, but some features of the site may not function properly.






7. Data Storage & Retention





 We store customer information securely and retain it for up to 
 6 months after account cancellation, unless required by law to keep it longer.






8. User Rights




You may request:






• Access to your personal data


• Correction of inaccurate information


• Deletion of your data


• Restriction of processing






Requests may be sent to [email protected].





9. Children’s Privacy





 Our services are not intended for individuals under 18. 
 We do not knowingly collect information from minors.






10. International Data Transfers





 Although Outdesk.io serves U.S. customers, data may be stored or processed in Mexico. 
 By using our services, you consent to this international data transfer.






11. Security





 We follow industry-standard security measures to protect your data. 
 However, no system is 100% secure and we cannot guarantee absolute security.






12. Governing Law





 This Privacy Policy is governed by the laws of Michoacán, Mexico, 
 and disputes must be resolved in Morelia, Michoacán, Mexico.